Do you need help resolving a complaint about the services you receive at home through Choices for Care or in a licensed residential care or nursing facility?
Here are a few ways to get your complaint submitted and obtain assistance toward resolving.
You may contact the Vermont Long-Term Care Ombudsman services for help in resolving your complaint. The Ombudsman is unbiased and works on behalf of the person receiving services. Contact information: Phone at 1-800-889-2047 or visit their website at Long-Term Care Ombudsman Website.
You may also contact the Adult Services Division at 802-241-0294 or use the Adult Services Division Complaint Form to submit a complaint. Please do not include any social security numbers, dates of birth, or account information of any type in this form.
Please use this link to access the Complaint Form: Adult Services Division Complaint Form.