DAIL contracts with Vermont Legal Aid to operate the Office of the State Long Term Care Ombudsman Program (SLTCOP). The SLTCOP is charged with protecting the safety, welfare and rights of Vermonters in nursing homes, residential care homes, and people using Choices for Care home and community-based services. An Ombudsman’s primary responsibility is to investigate and resolve complaints on behalf of individuals. They also provide information and consultations to individuals, family members, providers, the public, and other community partners. Staff include a full time director (the State Long Term Care Ombudsman) and regional ombudsmen, located in five regional offices. A volunteer coordinator works with twelve certified volunteers, who are assigned to specific long term care facilities throughout the state.